Our Vision: An open letter from DataBanque’s CEO
Dear Colleague,
When I began my DataBanque journey, I had no idea what business ownership would mean or how the company would evolve. I knew only two things:
- Building lasting relationships is more important than money
- Perfection is something to strive for
These two core beliefs have fueled DataBanque’s growth and our ever-deepening client relationships since 2002. It was February of that year when I returned to Pittsburgh from a management consulting career in Washington D.C. to purchase the small business my mother started in our basement 10 years earlier.
In the years since coming home to DataBanque, I have steadily added employees that share the same core convictions and who believe that our goal, first and foremost, is to improve our clients’ bottom lines. With their success, I believed, DataBanque’s would follow and so it has.
What this means for our clients is that they can count on seeing me in their offices, hearing my voice on their conference calls and always getting candid advice. I take a consultative approach to understanding our clients’ lead management challenges and will be honest about their best options — even if those options do not include DataBanque. If I can earn my clients’ and prospects’ trust, that is more valuable than near-term incremental revenue. In the end, it is the relationship that matters and it is the relationship that sustains DataBanque over time.
Not only do our clients know me, but they know the team working on their behalf. Our clients meet with and know the customer service professional who is handling their lead in-take, the data entry specialist who is entering their lead data into the database that we maintain for them, and the other professionals that are making their lead management program work day-to-day. I view our team as an extension of our clients’ organizations, and I reinforce that for our employees by engaging them directly with our clients.
Further, our clients can also count on DataBanque getting it right. I do believe perfection is an admirable goal and one that we can and do strive for. The data that we collect on our clients’ behalf is highly valuable and should be viewed as an asset to be managed and maintained. I view each data point as a piece in the larger puzzle that will help our clients make smarter marketing and sales decisions down the road. This philosophy has been infused into our people, our processes and our technology that we leverage to serve our clients.
It’s been years since I chose the path to DataBanque and I have never regretted it. Although I suppose it could be argued that I haven’t learned much. I still only know two things for certain:
- Building lasting relationships is more important than money
- Perfection is something to strive for
Sincerely,
